Account passwords are recoverable through the “Forgot your password” flow on the sign-in page. Additionally, Lightspark provides a Funds Recovery Kit which allows customers to receive a file containing recovery transactions. This can be set up through the Accounts page. If you have set up your Funds Recovery Kit, you can use this to publish on-chain transactions to Bitcoin L1 and recover your funds - with no interaction from Lightspark.  For more details, please see the Fund Recovery Kit page here