If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or (855) 516-0103.

If your concerns have not been addressed, please contact the state regulator listed below:

Arizona consumers with complaints or concerns can contact the department at:

Arizona Department of Insurance and Financial Institutions
100 North 15th Avenue, Suite 261
Phoenix, AZ 85007
Phone (602) 771-2800

AZ Consumers can also file a complaint online: https://difi.az.gov/complaint

For Alaska Residents Only:

If your issue is unresolved by Lightspark Payments, LLC at (855) 516-0103 or support@lightsparkpayments.com, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or (855) 516-0103. If your concerns have not been addressed, please contact the state regulator listed below:

Arkansas consumers with complaints or concerns can contact the department at:

Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Phone: (501) 324- 9260
Email ASDInfo@arkansas.gov

AR Consumers may also file a complaint online at: https://securities.arkansas.gov/file-a-complaint-2/

Colorado State Banking Commissioner

CUSTOMER NOTICE Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 email: DORA_BankingWebsite@state.co.us website: https://banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

If you have a complaint regarding the company’s money transmission activity in the District of Columbia, please contact Lightspark Payments, LLC at (855) 516-0103 or support@lightsparkpayments.com.

For unresolved complaints, please contact the District of Columbia Department of Insurance, Securities, and Banking at:

Telephone: (202) 727-8000

Fax: (202) 354-1058

Email: disb.complaints@dc.gov

NOTICE: By the Florida Office of Financial Regulation

BY GRANTING LIGHTSPARK PAYMENTS, LLC A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.

U.S. currency is legal tender backed by the U.S. government.

Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.

The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.

Holding digital and virtual currencies carries exchange rate and other types of risk.

POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.

If you have a question or complaint, please contact the consumer assistance division of Lightspark Payments, LLC at (855) 516-0103 or support@lightsparkpayments.com.

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about Lightspark Payments, LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free).

Lightspark Payments, LLC is a licensed money transmitter in the state of GA. If you have a complaint or concern regarding its money transmission services, you may contact Lighstpark Payments, LLC at (855) 516-0103 or support@lightsparkpayments.com. For unresolved complaints, you may contact:

DEPARTMENT OF BANKING AND FINANCE FOR THE STATE OF GEORGIA

2990 Brandywine Rd, Suite 200

Atlanta, Georgia 30341

(888) 986-1633

Lightspark Payments, LLC is licensed by The Georgia Department of Banking and Finance (NMLS ID #2429193). The Georgia Department of Banking and Finance – Consumer Resources: File a Complaint. We do not intervene in disputes between consumers and financial service providers, but we do use complaint information in the regulatory process. To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ (links off-site) or by telephone at (855) 411-2372

If you have a complaint regarding the company’s money transmission activity in the State of Idaho, please contact Lightspark Payments, LLC at (855) 516-0103 or support@lightsparkpayments.com.

For unresolved complaints, please contact the Idaho Department of Finance at:

P.O. Box 83720,
Boise, ID 83720-0031
Telephone: (208) 332-8004
Email: securities@finance.idaho.com

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or (855) 516-0103. If your concerns have not been addressed, please contact the state regulator listed below:

Illinois consumers with complaints or concerns can contact the department at:

Illinois Department of Financial and Professional Regulation 555W. Monroe Street, Suite 500,
Chicago, IL 60661
Phone (888) 473-4858

To file an Illinois Consumer Complaint: https://idfpr.illinois.gov/admin/dfi/dficomplaint.html

Lightspark Payments, LLC holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or (855) 516-0103. If your concerns have not been addressed, please contact the state regulator listed below:

Iowa consumers with complaints or concerns can contact the department at:

Iowa Division of Banking
200 E Grand Ave., #300,
Des Moines, IA 50309
Phone: (515) 281-4014

To file an Iowa Consumer Complaint: https://www.idob.state.ia.us/public/contactInfo/contactForm.aspx?type=complaint

If you have a complaint, please contact Lightspark Payments, LLC at (855) 516-0103 or support@lightsparkpayments.com. If you still have an unresolved complaint regarding Lightspark Payments, LLC money transmission activity, you may file it by contacting the Consumer Affairs Department.

Complete consumer assistance PDF form

https://www.osbckansas.org/consumers/complaintform.pdf

Attach copies of documents related to your concerns, such as contracts, monthly statements,

receipts and correspondence with the company. DO NOT SEND ORIGINAL DOCUMENTS AS THEY WILL NOT BE RETURNED.

Mail or fax the completed consumer assistance form and attachments to:

Kansas Office of the State Bank Commissioner

Attn: Consumer Affairs Department

700 SW Jackson St, Suite 300

Topeka, KS 66603

Telephone: (785) 296-2266

Fax: (785) 296-6037

Email: complaints@osbckansas.org

File a Complaint/Consumer Assistance

Please note the license issued to Lightspark Payments, LLC by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency. If you have a complaint, please contact Lightspark Payments, LLC at 1-805-557-8917 or support@lightsparkpayments.com. If you still have an unresolved complaint regarding Lightspark Payment's money transmission activity, you may file it by contacting the Office of Financial Institutions. All complaints must be submitted in writing. To file a complaint, please complete the complaint form and send to OFI (http://www.ofi.state.la.us/) by mail, email, or fax.

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Lightspark Payments, LLC (License No. and NMLS ID: 2429193) at 1100 N. Eutaw Street, Suite 611, Baltimore, MD 21201 or by phone at (888) 784-0136

Verify Lightspark Payments, LLC at: www.NMLSConsumerAccess.org, unique ID 2429193

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or (855) 516-0103. If your concerns have not been addressed, please contact the state regulator listed below:

Minnesota consumers with complaints or concerns can contact the department at:

Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101
Phone: (651) 539-1500
Complaints: (651) 539-1600

File a Minnesota Consumer Complaint: https://mn.gov/commerce/consumer/file-a-complaint/other-complaints.jsp

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Lightspark Payments, LLC at (855) 516-0103 or support@lightsparkpayments.com to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Lightspark Payments, LLC money transmission activity, you may contact the state regulator listed below:

Mississippi Department of Banking & Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129
Phone: (601) 321-6901

File a Mississippi Consumer Complaint: https://dbcf.ms.gov/complaint-form/

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or (855) 516-0103. If your concerns have not been addressed, please contact the state regulator listed below:

Missouri consumers with complaints or concerns can contact the department at:

Missouri Division of Finance
Truman State Office Building Room 630
Jefferson City, MO 65102
Telephone: (573) 751-3242

File a Missouri Consumer Complaint: https://finance.mo.gov/consumer-complaints

If you have an unresolved complaint regarding Lightspark Payments, LLC you may contact the Nevada Department of Business and Industry, Division of Financial Institutions with questions or complaints at 702-486-4120 or via mail at
Nevada Financial Institutions Division, 3300 W. Sahara Ave., Suite 425, Las Vegas, NV 89102

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or (855) 516-0103. If your concerns have not been addressed, please contact the state regulator listed below:

New Hampshire consumers with complaints or concerns can contact the department at:

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH, 03301
Phone: (603) 271-3561
Email: nhbd@banking.nh.gov

If your issue is unresolved by Lightspark Payments, LLC you may direct your complaint to the New Mexico Regulations and Licensing Department, Financial Institutions Division. Please visit http://www.rld.state.nm.us/financialinstitutions/overview.aspx for additional information.

If you have a complaint regarding Lightspark Payments, LLC money transmission activity in the State of North Carolina, please contact Lighstpark Payments, LLC at (855) 516-0103 or support@lightsparkpayments.com.

For unresolved complaints, please contact the North Carolina Commissioner of Banks at:

North Carolina Commissioner of Banks
316 W. Edenton Street
Raleigh, NC 27699-4309
Telephone: (919) 733-3016

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or (855) 516-0103. If your concerns have not been addressed, please contact the state regulator listed below:

North Dakota consumers with complaints or concerns can contact the department at:

North Dakota Department of Financial Institutions
1200 Memorial Highway, Bismarck, ND 58504
Phone: (701) 328-9933
Email: dfi@nd.gov

File a North Dakota Consumer Complaint: https://www.nd.gov/dfi/file-complaint

Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.

If you have a complaint regarding the company’s money transmission activity in the State of Ohio, please contact Lightspark Payments, LLC at 1-805-557-8917 or support@lightsparkpayments.com.

For unresolved complaints, please contact the Ohio Department of Commerce at:

Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, Ohio 43215-6120
Telephone: (866) 278-0003 

If you have a complaint regarding the company's money transmission activity in Oregon, please contact Lightspark Payments, LLC at (855) 516-0103 or support@lightsparkpayments.com.

For unresolved complaints, please contact the Oregon Division of Financial Regulation at:

Oregon Division of Financial Regulation
P.O. Box 14480
Salem, OR 97309-0405

Telephone: (888) 877-4894
Email: DFR.FinancialServicesHelp@dcbs.oregon.gov

File an Oregon Consumer Complaint: https://dfr.oregon.gov/help/complaints-licenses/Pages/file-complaint.aspx

Lightspark Payments, LLC is licensed by the Rhode Island Department of Banking as a Money Transmitter.

For unresolved complaints, please contact the Rhode Island Department of Business Regulation at:

State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg 68-2
Cranston, RI 02920
Telephone: (401) 462-9503

Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.

If you have a complaint or concern about your transaction, please contact Lightspark Payments, LLC at (855) 516-0103 or support@lightsparkpayments.com.

If you still have an unresolved complaint regarding Lightspark Payments, LLC, you may contact the South Carolina Money Service Division at:

South Carolina Money Service Division
1000 Assembly Street
Columbia, SC 29201

Telephone: (1-803-734-14221), or

https://tinyurl.com/SCMSB

Please note that this license and the required surety bond do not cover the transmission of virtual currency. Lightspark Payments, LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.

If you have a complaint, please contact Lightspark Payments, LLC at (855) 516-0103 or support@lightsparkpayments.com. If your concerns have not been addressed, please contact the state regulator listed below:

Utah consumers with complaints or concerns can contact the department at:

Utah Department of Financial Institutions
324 South State Street, Suite 201
Salt Lake City, Utah 84111
Phone: (801) 538-8830
Email: dfi@utah.gov

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or (855) 516-0103. If you still have an unresolved complaint regarding Lightspark Payments, LLC money transmission activity, you may file it online with the Washington DFI at https://dfi.wa.gov/complaints/money-services.

Washington Department of Financial Institutions
PO Box 41200
Olympia WA 98504-1200
Phone: (877) 746-4334
Email: dfi@dfi.wa.gov

If you have a complaint regarding the company’s money transmission activity in the State of Wyoming, please contact Lightspark Payments, LLC at (855) 516-0103 or support@lightsparkpayments.com

For unresolved complaints, please contact the Wyoming Department of Audit at:

Wyoming Department of Audit Hathaway Building
2300 Capitol Ave., 2nd Floor
Cheyenne, WY 82002
Telephone: (307) 777-6605

File a Wyoming Consumer Complaint: https://wyomingbankingdivision.wyo.gov/how-to-file-a-complaint