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Frequently Asked Questions

What does the message “payment failed” mean?  What should I do?

The most common cause of failed payments is setting too low of a fee limit.  Some Lightning wallets require higher fees or minimum amounts to be sent.  During the Send flow, the fee amount can be set to a custom value.  The fee amount is not necessarily the amount that will be paid, but instead is the maximum amount that could be paid for fees.  Lightspark strives to send over low-cost routes but will attempt to use higher-cost routes if needed and the fee limit accommodates the higher fee.

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© 2022–2026 Lightspark Group, Inc. Lightspark is a financial technology company. Lightspark and its affiliates are not banks, exchanges, or asset custodians. Lightspark does not provide FDIC insurance or hold deposits. Payment products are provided in partnership with licensed institutions. Cards are issued through partners licensed in their respective jurisdictions. Banking services are provided by Lead Bank and Cross River Bank, Members FDIC. Funds deposited at Lead Bank and Cross River Bank are not eligible for FDIC insurance.

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