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Frequently Asked Questions

faqs/payments

How and when will I be billed?
How can I pay my bill?
How do I know what size payment I can make?
How do I make a payment?
What does the message “payment failed” mean?  What should I do?
Why can’t I spend all of my funds?
Will you be providing me with a transaction report or statement?

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© 2022–2026 Lightspark Group, Inc. Lightspark is a financial technology company. Lightspark and its affiliates are not banks, exchanges, or asset custodians. Lightspark does not provide FDIC insurance or hold deposits. Payment products are provided in partnership with licensed institutions. Cards are issued through partners licensed in their respective jurisdictions. Banking services are provided by Lead Bank and Cross River Bank, Members FDIC. Funds deposited at Lead Bank and Cross River Bank are not eligible for FDIC insurance.

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